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Customer Advocate Associate

Company Overview:

Vital Proteins is an emerging, dynamic brand consisting of a team of passionate individuals who believe whole-food-based nutrition is essential for overall health, fitness and wellbeing. Our team is comprised of intelligent and innovative talent who work collaboratively to ensure creativity, success, and global growth. At Vital Proteins, our mission is to empower our company, team, and customers to live a full, vibrant life. We seek to develop and support the right people, with the right chemistry, who continually ask questions, and in turn will develop and tactically execute good ideas. We are looking for individuals to help us think smarter and put a lot of ideas on the table in a short amount of time. Building a great company is our goal. Quality individuals and getting the team right is our business plan. This position will be in our new creative office space in the Wicker Park neighborhood of Chicago, IL. Vital Proteins has multiple locations where we manufacture and package collagen nutrition products.
 

Role:

We are looking for a high energy, focused, and dynamic Customer Advocate team member to help us keep up with our ever-growing client and customer satisfaction. This position will be responsible for answering inbound phone calls, placing orders in our order management system, responding to emails from customers and answering all wholesale related questions the customers may have.  This role will directly and daily interface with our team and is pivotal to our success with our customers.  You will be the know it all of our company and have all the customer answers at your finger-tips!
 

What you will be responsible for:

  • Answering all inbound phone calls, emails and inquires, must be able to prioritize problems and provide responses to customers
  • Responsible for responding and providing support to any wholesale customer account
  • Diligently following up with wholesale requests and placing orders for customer as needed
  • Responding to requests for new wholesale accounts and getting them set up to order from Vital Proteins
  • Be the go to know it all for everything Vital Proteins and our products
  • Familiarizing yourself and educating others about the Vital Proteins lifestyle and brand
  • Maintaining and updating tracking and ordering systems with correct and accurate information
  • Working with warehouse facility to confirm orders or stock levels as needed and communicating to the customer estimated delivery
  • Maintaining long lasting relationships with wholesale customers

 

Who you are:

  • Bachelor’s degree required
  • You are passionate about the health, fitness, and/or beauty markets
  • You are organized and comfortable working with little over sight
  • You have great listening and problem solving skills with a dose of humility
  • You are able to stay calm under pressure and remain focused on the task at hand
  • Comfortable in a fact paced quickly growing environment, no two days are the same!
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